Do we still consider humans as the smartest being of all? Does the human brain overshadowthe functioning mind of every other species? How about sparing those debatable arguments for the scientists till the clouds get clear? Not sure about the intelligence quotient of humans, but we can definitely boast about the most impressive sensory organs. Human Anatomy establishes the fact that humans have five intricate sense organs, the eyes, nose, ears, tongue and skin. Similarly, a company should have sensory organs that can track their growth depending upon the statistics and analytics. The major sense organ that could identify the trail is the Customer Experience. Let's take a look (pun intended)
A company is knitted with numerous hope, dreams and aspirations of its people. It stands on the pillars of leadership, service, quality and accountability. Though every company is different, they have a single objective, i.e.profit maximization through growth. Customers represent the trophies that the company posses. Hence, it is evident that the demand of the customers for a product or a service construct the companies and instigates businesses. If a customer is unhappy with a product or service, it raptures one of the four pillars of the company. So, they need to chalk out their plan and strategize beforehand on how to engage and retain customers to escalate their brand value. With New Yea
